Cancellation Policy
Last updated: July 6, 2026
Formatly sells coins, a digital product that is delivered to your wallet the instant a payment succeeds. This policy explains the window in which an order can still be cancelled.
1. Before payment is completed
You can cancel an order at any time before you complete payment on PayU's checkout page — simply close the checkout or navigate away. No amount is charged and no coins are credited.
2. After payment is completed
Once a payment succeeds, coins are credited to your wallet immediately and the order is considered complete — it cannot be cancelled. If you haven't used any of the coins yet, you may still be eligible for a refund within 7 days of the purchase; see our Refund Policy for details.
3. Failed or duplicate payments
If a payment fails but an amount is deducted, or you're charged twice for the same order, that transaction is automatically eligible for a full refund — contact us and we'll investigate with PayU.
4. How to cancel
Email aboutverma9042@gmail.com as soon as possible with your account email and, if available, the transaction ID from your Wallet page. We aim to respond within 2–3 business days.